Refund/Exchange
All sales are final. If goods are damaged, please send a description of the damage, a photo with the damaged item, as well as your order number to info@arshunskincare.com with the subject line: DAMAGED. This should be submitted within 3 days of receiving your order.
Submitted Wrong Address
If you noticed that you placed an incorrect address on your order, please let us know immediately (within 24 hours). Note that if the order is in the processing queue or is preparing for dispatch, we cannot cancel the order. You will have to repurchase your items.
Arshun Skincare is NOT responsible for lost/ stolen packages, and unfortunately no refund will be issued. If your package is lost/stolen, please contact your local post office to resolve the issue